Instructional videos for each use-step can be accessed on our Youtube channel.
REGISTRATION
No. We have multiple suppliers for each item. The best available price will be given in the Quotation, taking into account order quantities, lead times, and regulatory requirements.
No. The products are not branded to ensure fair competition. All listed products have certified WHO-PQ, SRA, and/or IDA Quality Assured.
Buyers eligible for registration include Ministries of Health, Central Medical Stores, private entities, and Non-Governmental Organizations situated in or serving Low- and Middle-Income countries (refer to u003ca href=u0022https://datahelpdesk.worldbank.org/knowledgebase/articles/906519-world-bank-country-and-lending-groupsu0022u003eWorld Bank Country and Lending Groups – World Bank Data Help Desku003c/au003e). u003cbru003eu003cbru003eTo qualify, the buyer, including the end destination, must be able to furnish a license issued by the country’s health authorities, permitting the handling and distribution of medical equipment and medicines.
Please follow the instructions in these demos: u003cbru003eHow to start u0026amp; create a login: u003ca href=u0022https://www.youtube.com/watch?v=KXa7yUMUikIu0022u003eHow to start and create a login on NCDconnect (youtube.com)u003c/au003eu003cbru003eHow to register my organisation (following my login): u003ca href=u0022https://www.youtube.com/watch?v=Y1xq98LzDQYu0022u003eHow to register my organisation after I login (youtube.com)u003c/au003eu003cbru003eu003cbru003eThe buyer onboarding process involves the following steps:u003cbru003e1. One-Time Verification: Initiate the process by undergoing a secure, one-time verification to establish your identity. Utilize Single Sign-On (SSO) for seamless and efficient account creation. u003cbru003e2. Account Setup: Once the verification is complete, proceed to set up your account. We will guide you through a straightforward process on the platform. During this step, you will be prompted to provide essential information about your organisation (Buyer information include and are not limited to entity name, contact details, licenses to distribute medical equipment/medicines).u003cbru003e3. Team Verification: Your submitted information will be meticulously reviewed by one of our team members. This step ensures that the details align with the requirements for buyer accounts. u003cbru003e4. Account Activation: Upon successful verification and approval, you will receive a notification. This indicates that your NCDconnect buyer account is now activated, granting you full access to the platform. u003cbru003eu003cbru003eWelcome aboard!
NCDconnect is free for eligible buyers and suppliers. For a more personalised URL and platform setup, a custom solution can be developed and may result in an annual fee. Please reach out to u003ca href=u0022mailto:ncd@idafoundation.orgu0022u003encd@idafoundation.orgu003c/au003e for detailed information and further assistance.
Please check your spam/junk inbox, a link has been received from the email address notifications@ncdconnect.org to activate your profile (valid for 12 hours). If you do not see it there, please contact us at ncd@idafoundation.org.
The link is valid for 12 hours. If the link is expired, click on “forget password” to log in again and receive a new link.
If you are getting an error message, click “forget password” and try again with your new login information.
For new customers, current (non-expired) documents are required to ensure buyers have the required licenses to distribute medical equipment/medicines. If you don’t have it at the moment, please check with your colleagues and certifying body.
No. Only one purchasing organisation can be registered per account. However, you can give access to multiple team members within that organisation.
Press download on the platform. If you are unable to do so, please send an email to: u003ca href=u0022mailto:ncd@idafoundation.orgu0022u003encd@idafoundation.orgu003c/au003e, we will send it to you by email.
Yes. Instructional videos for each use-step can be accessed here: u003ca href=u0022https://www.youtube.com/@NCDconnect/videosu0022u003eNCDconnect – YouTubeu003c/au003e
Please follow the instructions in this demo: “How to add team members to my organisation”: u003ca href=u0022https://www.youtube.com/watch?v=E9deeDfYzwEu0022u003eHow to add members to my organisation (youtube.com)u003c/au003e
YOUR BASKET
Absolutely. You have the flexibility to customise the solution types within the Organisational Catalogue for your team’s access. Follow these steps: u003cbru003e1. Go to the supplier solution of interest u003cbru003e2. Click “clone”. The solution will appear under a “personal solution” u003cbru003e3. Click “promote to organisation”. The solution is now exclusively visible to all members of your organisation. u003cbru003eu003cbru003eIt’s essential to acknowledge that despite these customisations, team members will still have visibility into the entire NCD catalogue. Therefore, comprehensive training and agreement with your team are crucial from the outset of using the platform. If you’ve created a specific organisational catalogue, ensure your team filters by Organisation Solutions to narrow down their search to the designated set of solutions.
Please follow the instructions in this demo: u003ca href=u0022https://www.youtube.com/watch?v=IQMzIXOfcysu0022u003eHow to create a basket to prepare a request (youtube.com)u003c/au003eu003cbru003e
Please follow the instructions in this demo: u003ca href=u0022https://www.youtube.com/watch?v=dmSBLlRRIOgu0022u003eHow to search in catalogue (youtube.com)u003c/au003e
Please follow the instructions in this demo to add solutions to your basket, from either the general (supplier) catalogue, or your Organisation catalogue: u003ca href=u0022https://www.youtube.com/watch?v=R4gwllN-eeYu0022u003eHow to add items to my basket for my request (youtube.com)u003c/au003e
Yes. You can create lots in a basket to separate items between two different parties. Please follow the instructions in this demo: u003ca href=u0022https://www.youtube.com/watch?v=J8viwgkBcdYu0022u003eHow to divide your baskets into lots (youtube.com)u003c/au003e.u003cbru003eThe quote will be provided for the entire basket, though you are able to define separate delivery address, technical specifications, and shipping requirements for each lot.
Yes. Please follow the instructions in these demos: u003cbru003eHow to share my basket with another organisation: u003ca href=u0022https://www.youtube.com/watch?v=1sFzUdy0XvYu0022u003eHow to share my basket with another organisation (youtube.com)u003c/au003eu003cbru003eHow to receive a basket from another organisation: u003ca href=u0022https://www.youtube.com/watch?v=If8ANCifle8u0022u003eHow to receive a basket of another organisation (youtube.com)u003c/au003e
Feel free to provide details such as your specific needs for palletization (if required, please specify the maximum pallet height), preferences for ambient cargo or reefer containers, mandatory data logger specifications, or any specific markings you’d like on outer cartons or pallets. This information will help us tailor the transportation and packing to meet your unique requirements.
For DAP shipments, kindly provide details about any specific opening hours at the delivery address. Let us know if deliveries are possible during weekends. Additionally, if there are any constraints on the quantity per delivery, please specify, such as indicating the maximum number of containers permissible per day. This information ensures a smoother and tailored delivery process based on your preferences and operational considerations.
To address the challenges posed by MOQ, we stock a variety of products and are actively working to expand our inventory. u003cbru003eu003cbru003eHowever, whilst we do our utmost, some items still require a Minimum Order Quantity (MOQ). To ensure you experience a more comprehensive and user-friendly order process, this information is available on each product page. Please note that we continuously negotiate with our suppliers to reduce MOQs to sustainable levels.
Our quotes include separately the price per item, the total freight costs, transport insurance, eventual country risk insurance and processing costs.
1. Supplier solution: An item created directly from the marketplace administrator (IDA Foundation). u003cbru003e2. Personal solution: An item created by the buyer, only visible for their account. u003cbru003e3. Organisation solution: A personal solution created by the buyer and promoted by the buyer to the rest of their organisation. All members in the same organisation can have access to this item. u003cbru003e4. Community solution: an item which was created originally by the buyer, then approved by their organisation and the marketplace administrator (IDA Foundation). Every buyer is now able to view this solution, as the catalogue is updated based on demands and needs from our buyers.
Yes. You can create a Personal Solution to be included in the RFQ. You can do so by creating a new u0022Personalu0022 or u0022Organisationu0022 solution. We cannot guarantee sourcing for items outside of the catalogue.
Yes, please create a new lot, then select the item and click on “Move items between lots”.
On NCDconnect, the products are not branded to ensure fair competition and for our team to match the right supply to each demand. However, if you are restrained by regulatory authorities to procure from a specific supplier, please do add this information in your basket. You will find an open field next to the item in question soon. In the meantime, please reach out to our team if any restrictions should be considered: u003ca href=u0022mailto:ncd@idafoundation.orgu0022u003encd@idafoundation.orgu003c/au003e.
With new customers, also new to IDA, the default is prepayment unless guarantees are put in place. For existing customers, current payment terms will be followed.
Purchases must be completed in USD or EUR.
As part of our onboarding process for sellers, we require technical manuals and videos to enable our buyers set up their equipment. For pieces requiring specialised maintenance, we have local maintenance and warranty agreements in place, specific to each market. If you require further assistance with installing or using any of the items purchased, please contact our customer service team via: u003ca href=u0022mailto:ncd@idafoundation.orgu0022u003encd@idafoundation.orgu003c/au003e.
Please review the u003ca href=u0022https://ncdconnect.solvoz.com/en_GB/terms-and-conditionsu0022u003eTerms u0026amp; Conditionsu003c/au003e. If a product is defective, submit this in writing within two (2) working days of receipt of the delivery. For product complaints and after-sales issues, please contact our customer service to: u003ca href=u0022mailto:ncd@idafoundation.orgu0022u003encd@idafoundation.orgu003c/au003e.
As we continually enhance and evolve the platform, the steps depicted in the videos may differ from the current setup. We are actively working to update the videos. In the meantime, please feel free to contact us at ncd@idafoundation.org for any assistance or clarification.