{"id":675,"date":"2024-02-06T15:55:26","date_gmt":"2024-02-06T15:55:26","guid":{"rendered":"https:\/\/ncdconnect.org\/?p=675"},"modified":"2025-06-19T06:42:09","modified_gmt":"2025-06-19T06:42:09","slug":"buyers","status":"publish","type":"post","link":"https:\/\/ncdconnect.org\/en\/buyers\/","title":{"rendered":"FAQ FOR BUYERS"},"content":{"rendered":"\n

Instructional videos for each use-step can be accessed on our Youtube channel<\/a>.<\/p>\n\n\n\n

\n

PLATFORM BASICS<\/h1>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAm I eligible to register as a buyer?\u00a0<\/span><\/div>

Buyers eligible for registration include Ministries of Health, Central Medical Stores, private entities, and Non-Governmental Organisations situated in or serving Low- and Middle-Income countries (refer to the World Bank List<\/a>). To qualify, the buyer, including the end destination, must be able to furnish a license issued by the country\u2019s health authorities, permitting the handling and distribution of medical equipment and medicines.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMy country\u2019s procurement strategy relies on tenders. How does NCDconnect align with that approach?<\/span><\/div>

We understand that many governments and organisations operate within tender-based procurement frameworks<\/strong>. However, tenders can often be complex, time-consuming, and difficult to manage \u2014 particularly for fragmented NCD needs. They may also lead to unintended gaps in access<\/strong> or treatment discontinuities<\/strong> for chronic conditions such as diabetes and cancer, where consistent availability is critical.

Our goal at NCDconnect is to work with you as a solutions partner<\/strong>. We can operate within tender systems where needed, and we\u2019ve also partnered at the policy level to enable parallel procurement\u2014through both tenders and digital platforms<\/strong>\u2014giving your teams the flexibility to select the products and partners that bring the most value to health systems and patients. Whether you’re exploring a full tender or looking for a more streamlined solution, our team is available to advise and engage accordingly.<\/strong><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs there a fee for registration?\u00a0\u00a0<\/span><\/div>

No, registration to NCDconnect are completely free of charge. You only pay for the products, shipping, and standard procurement fees \u2014 which are transparently included in your quote. These fees help cover our operational costs, but as a not-for-profit organisation, we do not add unnecessary margins. Our goal is to keep pricing fair, transparent, and focused on impact.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I see product prices on the platform?\u00a0\u00a0<\/span><\/div>

No. We have multiple suppliers for each item. The best available price will be given in the Quotation, taking into account order quantities, lead times, and regulatory requirements. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAre the products branded?\u00a0<\/span><\/div>

In general, the products listed on our platform are not branded, ensuring fair competition and prioritizing quality and accessibility. All listed products meet certified WHO-PQ, SRA, and\/or IDA Quality Assured standards. However, for specific categories such as medical devices, branding may be necessary to ensure compatibility and functionality with existing equipment or systems.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I collaborate with my team on the platform?\u00a0<\/span><\/div>

Yes, the platform makes it easy to work with your team. You can add multiple users to one account, so everyone can manage orders and track progress together.
To add your team members, please follow the instructions in this video: How to add team members to my organisation<\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I limit my team to finding only a set of products?\u00a0<\/span><\/div>

Absolutely. You have the flexibility to customise the solution types within the Organisational Catalogue for your team’s access. Follow these steps:\u00a0\u00a0
1. Go to the supplier solution of interest\u00a0
2. Click \u201cclone\u201d. The solution will appear under a \u201cpersonal solution\u201d\u00a0
3. Click \u201cpromote to organisation\u201d.

The solution is now exclusively visible to all members of your organisation.\u00a0\u00a0It’s essential to acknowledge that despite these customisations, team members will still have visibility into the entire NCD catalogue. Therefore, comprehensive training and agreement with your team are crucial from the outset of using the platform. If you’ve created a specific organisational catalogue, ensure your team filters by Organisation Solutions to narrow down their search to the designated set of solutions. \u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAre there any training resources available for using the NCDconnect platform?\u00a0<\/span><\/div>

Yes. Instructional videos for each use-step can be accessed here: NCDconnect Youtube channel<\/a>. <\/p><\/div><\/div><\/div>\n\n\n

<\/p>\n\n\n\n

\n

PLATFORM USE & SUPPORT<\/h1>\n<\/div><\/div>\n\n\n\n
\n

Registration<\/h1>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I register as a buyer?\u00a0\u00a0<\/span><\/div>

Here\u2019s how to get started:
1. Go to ncdconnect.solvoz.com<\/a> and click Sign Up<\/strong>
2. Fill in the requested details \u2014 just 3 simple steps<\/strong>
3. Submit <\/strong>your registration
4. Check your inbox<\/strong> for a one-time verification email to confirm your identity and set your password. (Tip: the link expires in 12 hours, so be sure to activate it soon!)<\/em>. You\u2019ll also be required to provide a few documents, such as a Business Registration Certificate<\/strong> and a GDP\/GMP certificate<\/strong> or Health Authority License<\/strong> for your warehouse. If you’re a public entity, these may not be required.
6. Once we\u2019ve reviewed your documents, our team will complete the account activation process<\/strong>
7. You\u2019re in! You\u2019ll now have full access to our product catalogue and can start submitting Requests for Quotation (RFQs)

Have questions along the way? We\u2019re here to help \u2014 reach out to us at ncd@idafoundation.org<\/a><\/strong>
Welcome to NCDconnect \u2014 we’re excited to support your work!<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIS THE USER PROFILE SET UP INDEPENDENTLY OR IN COLLABORATION WITH THE NCDCONNECT TEAM?\u00a0\u00a0<\/span><\/div>

You can sign up on your own by following this simple guide<\/a>. If you need support at any stage, we\u2019re here to help\u2014just reach out to us.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat kind of information is asked during registration?\u00a0\u00a0<\/span><\/div>

Registration only requires basic details<\/strong> like your name, organisation type, and address\u2014nothing too specialised. Once that\u2019s complete, you will receive an email asking for a few supporting documents<\/strong>, such as your Business Registration Certificate and a GDP\/GMP certificate or Health Authority License for your warehouse. Public entities may be exempt from these.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow much time does it take to set up a user profile?\u00a0\u00a0<\/span><\/div>

Initial registration takes just 3\u20135 minutes. Once that\u2019s done, you can send over the required documentation at your own pace.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs there an approval process after setting up a user profile?\u00a0\u00a0<\/span><\/div>

Yes. After you register, you\u2019ll receive an email requesting a few documents, like a Business Registration Certificate and a GDP\/GMP certificate or Health Authority License for the consignee warehouse. Public entities may be exempt from these. Our team reviews these as part of a due diligence process and typically finalises account activation within two business days.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I register multiple entities under one account?\u00a0<\/span><\/div>

No. Only one purchasing organisation can be registered per account. However, you can give access to multiple team members within that organisation.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat if I don\u2019t have my GMP\/GDP or the Health Authority Habilitation of the consignee\u2019s warehouse to upload in NCDconnect?\u00a0\u00a0<\/span><\/div>

For new customers, current (non-expired) documents are required to ensure buyers have the required licenses to distribute medical equipment\/medicines. If you don\u2019t have it at the moment, please check with your colleagues and certifying body.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI didn\u2019t receive an email from NCDconnect after I clicked \u201csign up\u201d. What do I do now?\u00a0\u00a0<\/span><\/div>

Please check your spam\/junk inbox, a link has been received from the email address notifications@ncdconnect.org to activate your profile (valid for 3 days). If you do not see it there, please contact us at ncd@idafoundation.org<\/a>.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should I do if the link is expired?\u00a0<\/span><\/div>

The link is valid for 12 hours. If the link is expired, click on \u201cforget password\u201d to log in again and receive a new link.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhy am I getting an error message when I use my login and password?\u00a0<\/span><\/div>

If you are getting an error message, click \u201cforget password\u201d and try again with your new login information.\u00a0\u00a0\u00a0<\/p><\/div><\/div><\/div>\n\n\n

\n

Ordering & Technical Info<\/h1>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I search in the catalogue?\u00a0<\/span><\/div>

Please follow the instructions in this demo:\u00a0\u00a0How to search in catalogue<\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I request a quote through the platform\u2014or is it only for placing orders?\u00a0<\/span><\/div>

Yes\u2014NCDconnect is designed to facilitate both quote requests and order placement. Once your account is activated, you can explore our curated catalogue by disease area, indication, or product type. Simply add the products to your basket and submit a Request for Quotation (RFQ) directly through the platform. When you’re ready, you can also accept the quote and confirm your order\u2014all within NCDconnect.

While the platform doesn\u2019t currently support shipment tracking or full order management, we\u2019re continuously evolving based on user feedback\u2014so stay tuned for upcoming improvements.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I create a basket?\u00a0\u00a0<\/span><\/div>

Please follow the instructions in this demo:\u00a0 How to create a basket to prepare a request<\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat information is needed to receive a quote?\u00a0\u00a0<\/span><\/div>

When submitting an RFQ, you will be asked to include key preferences like Incoterms, delivery address, preferred delivery date, and whether you prefer to transact in USD or EUR.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow Do I add items to my basket?\u00a0\u00a0<\/span><\/div>

Please follow the instructions in this demo to add solutions to your basket, from either the general (supplier) catalogue, or your Organisation catalogue: How to add items to my basket for my request<\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWithin my basket, can I separate out items between two parties?\u00a0\u00a0<\/span><\/div>

Yes. You can create lots in a basket to separate items between two different parties. Please follow the instructions in this demo: How to divide your baskets into lots<\/a>. The quote will be provided for the entire basket, though you are able to define separate delivery address, technical specifications, and shipping requirements for each lot. \u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tThe product I want isn\u2019t in the catalogue. Can it be added?<\/span><\/div>

Our team can support custom sourcing requests. We also continuously improve the platform based on user feedback and public health needs. If a product is not currently available, we will assess its inclusion and explore sourcing options.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs there a minimum order quantity (MOQ) that I need to order?\u00a0\u00a0<\/span><\/div>

To address the challenges posed by MOQ, we stock a variety of products and are actively working to expand our inventory. However, whilst we do our utmost, some items still require a Minimum Order Quantity (MOQ). To ensure you experience a more comprehensive and user-friendly order process, this information is available on each product page. Please note that we continuously negotiate with our suppliers to reduce MOQs to sustainable levels. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT ARE YOUR LEAD TIMES?\u00a0\u00a0<\/span><\/div>

Lead times depend on product availability and your location. We hold strategic stock for selected high-demand items to ensure faster delivery. You can always request a delivery timeline when placing an order. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is the difference between community, supplier, personal, and organiSation solutions?\u00a0<\/span><\/div>

1. Supplier solution: An item created directly from the marketplace administrator (IDA Foundation).\u00a0
2. Personal solution: An item created by the buyer, only visible for their account.\u00a0\u00a0
3. Organisation solution: A personal solution created by the buyer and promoted by the buyer to the rest of their organisation. All members in the same organisation can have access to this item.\u00a0\u00a0
4. Community solution: an item which was created originally by the buyer, then approved by their organisation and the marketplace administrator (IDA Foundation). Every buyer is now able to view this solution, as the catalogue is updated based on demands and needs from our buyers.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I select a specific manufacturer for each product?\u00a0<\/span><\/div>

On NCDconnect, the products are not branded to ensure fair competition and for our team to match the right supply to each demand. However, if you are restrained by regulatory authorities to procure from a specific supplier, please do add this information in your basket. You will find an open field next to the item in question soon. In the meantime, please reach out to our team if any restrictions should be considered: ncd@idafoundation.org<\/a>.\u00a0\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I move a partial quantity to a new lot RATHER than the total product quantity?<\/span><\/div>

Yes, please create a new lot, then select the item and click on \u201cMove items between lots\u201d.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should I write in the field \u201cAny Special Delivery Requirements\u201d?\u00a0<\/span><\/div>

For DAP shipments, kindly provide details about any specific opening hours at the delivery address. Let us know if deliveries are possible during weekends. Additionally, if there are any constraints on the quantity per delivery, please specify, such as indicating the maximum number of containers permissible per day. This information ensures a smoother and tailored delivery process based on your preferences and operational considerations.\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I share or merge a basket with another organisation?\u00a0\u00a0\u00a0<\/span><\/div>

Yes. Please follow the instructions in these demos:\u00a0\u00a0
– How to share my basket with another organisation<\/a>
– How to receive a basket from another organisation<\/a> <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should I write in the field \u201cAny Special Transportation and Packing Requirements\u201d?\u00a0<\/span><\/div>

Feel free to provide details such as your specific needs for palletization (if required, please specify the maximum pallet height), preferences for ambient cargo or reefer containers, mandatory data logger specifications, or any specific markings you’d like on outer cartons or pallets. This information will help us tailor the transportation and packing to meet your unique requirements.\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat are the payment terms?\u00a0\u00a0<\/span><\/div>

With new customers, also new to IDA, the default is prepayment unless guarantees are put in place. For existing customers, current payment terms will be followed.\u00a0\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I use my country\u2019s currency?\u00a0<\/span><\/div>

Purchases must be completed in USD or EUR.\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat fees are included in the quotation (after I submit my RFQ)?\u00a0\u00a0<\/span><\/div>

Our quotes include separately the price per item, the total freight costs, transport insurance, eventual country risk insurance and processing costs.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is the return policy on defective products?\u00a0<\/span><\/div>

Please review the Terms & Conditions<\/a>. If a product is defective, submit this in writing within two (2) working days of receipt of the delivery.\u00a0For product complaints and after-sales issues, please contact our customer service to: ncd@idafoundation.org<\/a>. \u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow will spare parts and maintenance for diagnostics and clinical management equipment be handled after the delivery of the medical equipment?\u00a0<\/span><\/div>

As part of our onboarding process for sellers, we require technical manuals and videos to enable our buyers set up their equipment. For pieces requiring specialised maintenance, we have local maintenance and warranty agreements in place, specific to each market. If you require further assistance with installing or using any of the items purchased, please contact our customer service team via: ncd@idafoundation.org<\/a>.\u00a0<\/p><\/div><\/div><\/div>\n\n\n

<\/p>\n\n\n\n

<\/div><\/div><\/div>\n\n\n\n

As we continually enhance and evolve the platform, the steps depicted in the videos may differ from the current setup. We are actively working to update the videos. In the meantime, please feel free to contact us at ncd@idafoundation.org<\/a> for any assistance or clarification.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Want to learn more?<\/h2><\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
Book a demo<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

More on registration, basket, and order management.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"\n

Instructional videos for each use-step can be accessed on our Youtube channel<\/a>.<\/p>\n\n\n\n

\n

REGISTRATION<\/h2><\/div>\n<\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

<\/p>\n\n\n\n

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YOUR BASKET<\/h2><\/div>\n<\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/div><\/div><\/div>\n\n\n\n

As we continually enhance and evolve the platform, the steps depicted in the videos may differ from the current setup. We are actively working to update the videos. In the meantime, please feel free to contact us at ncd@idafoundation.org<\/a> for any assistance or clarification.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Want to learn more?<\/h2><\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
Book a demo<\/a><\/div>\n<\/div>\n","_et_gb_content_width":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-675","post","type-post","status-publish","format-standard","hentry","category-faq"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"et-pb-post-main-image":false,"et-pb-post-main-image-fullwidth":false,"et-pb-portfolio-image":false,"et-pb-portfolio-module-image":false,"et-pb-portfolio-image-single":false,"et-pb-gallery-module-image-portrait":false,"et-pb-post-main-image-fullwidth-large":false,"et-pb-image--responsive--desktop":false,"et-pb-image--responsive--tablet":false,"et-pb-image--responsive--phone":false},"uagb_author_info":{"display_name":"Callie Weber","author_link":"https:\/\/ncdconnect.org\/en\/author\/callie\/"},"uagb_comment_info":0,"uagb_excerpt":"More on registration, basket, and order management.","_links":{"self":[{"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/posts\/675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/comments?post=675"}],"version-history":[{"count":98,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/posts\/675\/revisions"}],"predecessor-version":[{"id":2210,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/posts\/675\/revisions\/2210"}],"wp:attachment":[{"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/media?parent=675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/categories?post=675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ncdconnect.org\/en\/wp-json\/wp\/v2\/tags?post=675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}